What brick paver installation should actually involve
Clay brick set so the color stays because the color is the material.

What actually goes wrong
Here is the honest version: a sunken paver is a symptom. The base under it lost material, usually to water, and the surface settled into the gap. Resetting the pavers without correcting the base just buys you a season.
Watch what one heavy afternoon storm does to a South Florida yard: a lot of water arrives at once, and it moves through sand that shifts as it goes. That is the load a paver base here has to survive every summer. Up north the same base would get an easier life.
Then there are trees. A ficus or a black olive near a walkway sends roots out shallow and far, and the damp ground under pavers draws them in. Older shade trees do the same.
That is why the schedule on our jobs is mostly spent on the part you will never see again. The surface takes a day or two. The ground it sits on takes the rest, and the ground is what you are actually paying for.
How we run this job
We come look at it
Nobody can tell you much from a photo. One of us comes and walks the property with you, looks at where water collects, and gives you an honest opinion, small job or big one.
You get the plan in writing
Scope, materials, schedule, and cost on paper before a shovel moves. The number you approve is the number, not an opening position.
We build the base first
Dig to depth, compact the aggregate in layers, screed the bedding. Nobody ever sees this part again, which is exactly why most failures start here.
Pavers go down and get cut in
Field laid to the pattern, edges cut on site, and a restraint set around the perimeter so the field cannot creep.
Joints get filled and the site gets cleaned
Sand swept in and compacted, surface washed, debris hauled by us. You get the property back the way we found it, minus the problem.
What a proper installation actually involves
Start at the bottom and work up. The subgrade is the soil your property already has, and nothing we do changes what it is made of. On top of it goes the base: crushed aggregate, compacted until it carries weight on its own. Then a thin course of sharp sand, screeded flat so every paver beds at the same height. Then the pavers. Three of those four layers get buried on the first day, and they are the three that decide how the job ages.
Base depth is the most important number on a paver quote, and you cannot check it once the job is done. It should change with the load. A path that only ever sees people needs less, a driveway taking a loaded pickup every day needs more, and a commercial drive for delivery trucks needs more again. When two quotes differ, ask each contractor what depth they priced and why. A good one has an answer tied to your traffic.
Every lift of base gets compacted before the next goes on. That means a few inches of aggregate, a full pass with the compactor, then the next few inches. It is tedious and it matters more than almost anything else in the job, because a base compacted only on top hides loose material that settles later. On the day the work finishes, you would never know the difference.
The edge restraint is the piece nobody thinks about and the reason the field holds.
Before we design anything, we find out where the water on the site comes from. The usual sources are a downspout discharging at the edge, an irrigation head spraying the same patch twice a day, and a neighboring grade sending runoff across a corner. Rain falling evenly on jointed pavers matters far less.
Puddles that sit on a patio for hours after a storm are a grading problem. So is water that runs toward the building. Both come from getting the fall wrong. The target is about an eighth to a quarter inch of drop per foot, heading away from the structure, which is too gentle to notice underfoot and enough to move the water off.
Getting water off the pavers is half of the drainage job on a commercial property. The other half is deciding where it lands. On a tight lot with no fall to spare, we usually choose between a channel drain at the low edge, a permeable section that lets water through to a stone reservoir, and a regrade of the planting bed next door. Building that in now costs less than coming back for it.
Separation
Geotextile between subgrade and base stops fine soil migrating up and destroying the aggregate structure.
Base depth
Set by what the surface carries, not by habit. A walkway and a truck-bearing drive are not the same excavation.
Compaction
Compacting the whole base in one go only firms up the top. We place aggregate in layers and compact each one, so the base is solid all the way down.
More installation work
We cover this across the region. A few of the areas we work most:
What it asks of you afterwards
It does not take much. An edge lifted a little more than a quarter inch looks minor and still catches toes. That makes it the item to act on quickly once an install has settled in. If the pavers serve a commercial property, the stakes include liability, beyond keeping the surface in shape.
Small problems stay small on pavers if you catch them. A low spot fixed early is a quick reset. Left alone, it collects water and grows. Beyond watching for that, keeping the joints full and clean covers nearly everything a good install asks of you.
Plenty of good paver jobs are never sealed. Unsealed concrete pavers weather to a softer color and the joints still do their job if they are kept topped up. Sealing earns its keep where stains are likely, around a grill or under a parked car, and where you want a darker, richer color. Ask us and we will give you a straight read on your surface.
Pick a paver at random from our jobs and it is probably concrete. You get the widest pick of shapes and colors, and a unit that lays predictably. Because the color is mixed into the concrete, it fades slowly with sun and does not peel or wear away. Early on it does drift a little as the pavers finish curing.
Clay brick is the long-game material. Fired clay keeps its color essentially forever, since the clay is the color. Expect a higher price and fewer shapes. In exchange, the surface should look about the same twenty years from now as it does the week we finish.
Travertine is the one people ask for around pools, and for a good reason: it stays noticeably cooler underfoot than concrete in direct sun. It is a natural stone, so there is variation between units, and it wants a sealer if it is somewhere that gets oil or heavy staining.
What we see when somebody else did it
On the day the job wraps, all of these look like good work. The damage comes later, so the habits never get corrected.
Using the wrong sand in the bedding
Cheap, rounded sand in the bedding layer is how pavers end up drifting. Mason sand and beach sand roll under load. Bedding should be sharp, angular concrete sand.
Sealing too early
Sealing is a timing job on new concrete pavers. They have to cure, and their efflorescence has to work out to the surface, before the sealer goes on. Rush it into the first month and the white haze gets sealed in.
Laying over the old surface
Paving over an old surface is a lot like painting over rust. It goes quickly and costs little, and the problem underneath keeps working. If the base caused the first failure, the new surface will show it again within a season or so.
Skipping the geotextile
This one cannot be checked after the fact. Once the pavers are down, nobody can see whether there is fabric under the base. If there is not, fine soil gradually moves up into the aggregate and weakens it, and the settling that follows takes a full rebuild to fix.
If nobody talks to you about drainage, they are quoting a different job.
Common questions
Do I need to be home while you work
No. We need access and a water source. Most people go to work and come home to a finished section. If we hit something unexpected we call you that day, not at the end.
Will the new pavers match what I already have
On a small repair in the middle of an older patio, the new units have to sit right next to weathered ones. Concrete pavers change color a little with sun and age, so we look for the closest match and tell you honestly how close it is. If it falls short, borrowing pavers from a less visible area is one option.
What happens to the old surface
Removal and disposal are included. We break out whatever is there now and take it off the property. Where we can get it to a recycler, the old concrete and pavers go there.
How do you keep it from settling again
The answer depends on what made it settle, which is why we look before we price it. Drainage problems get corrected and a failed base gets dug out and rebuilt, and if a root is pushing, it gets dealt with too. Then the pavers go back down on a base with a reason to stay put.
Do you work with HOAs and property managers
Your rules come first. We regularly work for associations and property managers, which means board timelines and submittals are routine for us. Share your approval process and we will schedule the work, in phases if needed, so residents keep access.
Do you cover Miami, FL
Miami, FL is squarely in our regular area. We work there most weeks. If you send a few photos of the job, we can usually tell you a lot before anyone even comes out.
Tell us what you are looking at
Send a couple of photos or just call. We will tell you what we think is going on, what it would take to fix, and whether it needs doing now or can wait.
Quality you can stand on